As @jem101 has mentioned, you do require active Virgin Media services in order for us to keep your email address active. Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanksRe: Resetting telephone password. Community Natter. There was a supercilious grin on his lips, but deep in his eyes lurked an uneasy gleam. Dave. Please ring our bereavement team on 0800 952 2302 and our specialist care team will be able to update the account and get all the changes required, i. If they don’t have a memorable word on their account, or they can’t provide the three random characters, we’ll ask for them to answer some security questions. any help appreciated, bo. I've been with vm for almost 4 years and have never needed to contact them before. 4. If we were to take this privately, e. Phone. Hi markie1966 . Please sign into your MY VM account. We would need to get this sent back out to you for you to view this. Easy passwords can be easily compromised by hackers online. Hi . lyngarth. I signed up to the tv and broadband bundle on 23rd Feb, booking an installation appointment for 2 March. If you are unsure of your memorable word, you can change this via your online My Virgin Media account. Virgin Mobile – 789 on a phone of ours. I dug out a paper statement from the - 5311795. 3) The design of the email website needs a hard look. on 03-06-2022 18:40. My Virgin Media App. on 13-09-2022 11:25. on 17-09-2023 09:24. I was hacked on Friday and I am still waiting for Virgin to contact me about, so I thought I would change my memorable word so at least I can get through. I don't work for. Customer Service most unhelpful. If a moderator could contact me, that would be really great! Many Thanks. We didn't action this at all and have found that we were automatically upgraded to a new bundle. While the magazine eventually. VM have recently updated My Virgin Media and you should be able to update it by logging in there. Forum. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. We would like to show you a description here but the site won’t allow us. Browse Virgin Media Virgin Media Community. “@09Twiggy The telephone memorable word is different than your online account access details, unless you have physically made them the same as they are set up. I've seen lots of others have had the same problem. If you have a PINsentry card reader, you can set up a memorable word and passcode in Online Banking in four steps. Please look out for the message in your inbox. We would like to show you a description here but the site won’t allow us. Asking for personal details. Smart Home help. Chatter and natter. Stay safe online. We use cookies to improve your online experience and the service we offer. It is accessed via logging in to my vm account and then clicking on a secondary link. I'm trying to call virginmedia with regards to the landline fibre switchover, but I cannot recall my memorable word. superfluous. If you need further help with anything else, please let us know. 7K Members. Call Virgin Media on 150 from. A number required. Working hard to help connect the nation, shop our offers and order online. When we talk to Virgin Media customers, we’ll ask them to confirm that they’re the account holder and for three random characters of their memorable word. We would like to show you a description here but the site won’t allow us. (mɛmərəbəl ) adjective. Hello I am trying to set up a direct debit for an elderly friend who has dementia and cannot remember the security telephone Q/A’s. My Virgin Media | Virgin Media. Last Updated : 13-Jun-2023 It is now mandatory to have an 8 to 20 character Memorable Word or phrase and a hint set up for when you sign in to Patient Access as an additional. Once set, when staff reach a site requiring it, they are prompted for 3 characters from their Memorable Word and allowed access if they are given correctly. Are you able to locate the advice that @newapollo has given? We were told by VirginMedia that we needed two passwords for two different accounts - one was for 'email' the other was for 'telephone'. If it's relating a cable account, the number is 07533051809. Hi @Mxrk1 . Eventually got through to a lady called Yasaswini from the overseas universal contact center. My mobile number (not virgin) was hacked a week ago. Submit the form. Learn more Have I helped? Welcome back to the community forums. MEMORABLE definition: Something that is memorable is worth remembering or likely to be remembered, because it. For your second question, the only security merits of resetting the answer or word is if an attacker has obtained those pieces of info alongside a valid password. Account - Cable. I have been with Virgin for over 25 years and find this very frustrating!!! Please advise how I can have this reset or get a reminder. 00 EDT. I spoke to someone some weeks ago about a different - 5196871. r/VirginMedia. The word itself isn't the password you use to access or log into your account online or sign into the apps with. Entertain me; Broadband Deals. Have your bill handy as most questions will relate to that. When: prompted for phone number press # key and enter account number and area code. The telephone password is the memorable word which would have been set up when you first signed up with VM. This means I can't find my memorable word to get through to a human on the phone, and I also can't use the online chat service because it won't open (for some reason). VM have recently updated My Virgin Media and you should be able to update the memorable word by logging in there. Phone. Re: Forgotten security password. QuickStart, set up and connections. Hi markie1966 . The numbers called are dialled automatically in number blocks and in high volumes. Options. We would like to show you a description here but the site won’t allow us. Broadband,TV & Phone. Followed the link virgin sent me. 0 Kudos. I’m trying to get through to VM to cancel but they’re asking for my ‘memorable word’. To change your Wi-Fi password, click on Advanced Settings in the left-hand menu and then click Wireless, then Security. Thanks for posting on our community forum and sorry to hear about the issue with your package . 03 numbers. Please let us know if you are having any further issues or have any. Hi, when I ring up Customer Service it isnt letting me get past the Memorable Word part. How do I speak to someone to tell them this. Unfortunately, we're unable to process package changes on this platform. Update – August 18, 2019: The article has been updated with a statement from Virgin Media saying that the password sent to customers by post is not the the main password, it’s a “memorable word” which is used for verification during phone support. Security matters. Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Broadband. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. I reset it recently but haven’t made a note of it anywhere & can’t remember it again & had - 5278500. 00 EDT. 2 weeks ago. Security matters. Hi @Mearns7. On the screen shown, you should now see the option to change the Wi-Fi password. When logged in click on Account Settings > Account Details > scroll down to Telephone Security Details (memorable word) > and then click on Edit. Username. Account - Mobile. Hi, my Virgin Broadband is installed at a house I rent out to tenants. Tried phoning but couldn't remember memorable word, and because I was a few pounds out on my last bill value I failed the security questions and they couldn't help. Hi MV20, thanks for the message and sorry to hear that you are unable to log into the online account. When logged in click on Account Settings > Account Details > scroll down to Telephone Security Details (memorable word) > and then click on Edit. We would like to show you a description here but the site won’t allow us. . Switched On Families. Hello Kevreb. When logged in click on Account Settings > Account Details > scroll down to Telephone Security Details (memorable word) > and then click on Edit. If you need to change your memorable word, you can do so through My Virgin Media. Chatter and natter. 1) The episode has severely shaken our faith in Virgin email. QuickStart, set up and connections. am unable to contact Virgin by phone because I cannot remember my memorable word. cancel. Contacted Virgin Media by chat today. When we talk to Virgin Media customers, we’ll ask them to confirm that they’re the account holder and for three random characters of their memorable word. We would like to show you a description here but the site won’t allow us. Can receive calls but not make outgoing calls it automatically contacts virgin helpline. Forum; Apps. Home Phone. I need to change the "Memorable Word" for my 86 y/o father as his memory is failing. I don't work for Virgin Media. See your balance and make quick payments. On talking on whatapp to an advisor we had 3 attempts at it but was locked out and informed that we would be sent a reminder by post. I did not receive a callback, instead I received a letter regarding remembering my memorable word which wasn't the issue. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. We would like to show you a description here but the site won’t allow us. When logged in click on Account Settings > Account Details > scroll down to Telephone Security Details (memorable word) > and then click on Edit. The problem is that the name on the account is in my grandad’s, but he has been diagnosed with dementia and there is no way that he would be able to pass security questions. We would like to show you a description here but the site won’t allow us. I want to have my home disconnected free and need to notify Virgin by 23/11 BUT I can't get to speak to anyone because I have forgotten my memorable word. Cancel by post (recorded delivery), writing to Virgin Media, Sunderland, SR43 4AA. My virgin Mobile account allows you to manage your virgin mobile services. Account - Mobile. Hi Sophie 👋 sorry to hear you no longer have access to the security key to access your credit agreement. Just very paranoid about the whole thing if I'm honest. Went to the My Virgin Media website, logged in (after having to reset my password) , it shows my appointment but won't let me reschedule the appointment asking me to use. VIRGIN MEDIA has warned that scammers could be impersonating staff to tease important personal information out of customers. I don't work for Virgin Media. wrote: I have forgotten my memorable word. When logged in click on Account Settings > Account Details > scroll down to Telephone Security Details (memorable word) > and then click on Edit. on 13-12-2022 13:35. Furthermore, Virgin Media promised that they would never ask you for your full password, or memorable word, or to confirm your full account details as a security question. I can't get past the security part of the call without it and the live chat element with someone via the website where i could have brought this up no longer appears to be there, and does not appear to be available via the app either. Networking and WiFi. Anyone else have issues with virgin customer service. Entertain Me; Our Products; Join Us; My Virgin Media; Help; For Business; Store Locator; Email; Toggle navigation Virgin Mobile Virgin Mobile. I don't work for Virgin Media. Just keep an eye out for the little envelope 👀📩. Dave. When prompted by the IVR to enter characters from your security assword don't neter anything. This word is just used when conversing with VM over the phone and not for any other purpose. I have forgotten my memorable word to chat on phone can i have this changed ASAP ? please - 5236260 We would like to show you a description here but the site won’t allow us. Browse Virgin Media Virgin Media Community. Last weekend’s Guardian Money article about Virgin Media customers being left without access to vital emails for several weeks prompted a sizeable. My Virgin Media App. Phone. “@Bannodabe Are you able and have authority to log into their online account at all? From there you can change the telephone memorable word if needed so the team can discuss the account further? ~CS~”We would like to show you a description here but the site won’t allow us. You can now edit your online account details as required, and submit the form. Subscribe to this message's RSS feed. VM have recently updated My Virgin Media and you should be able to update it by logging in there. They can ask other questions to verify you as the account holder. So you won’t need to hop around. Followed the link virgin sent me. We - 5176309. Please, check the top right-hand side of our page to find a little white envelope. SHARE. on 10-08-2023 14:54. As you have reached out to us we could gladly help with changing the memorable account word however this will need a few further security checks. VM have recently updated My Virgin Media and if yuo can log in there then you should be able to update it the memorable word there. Hi Jimbo441, Thanks for reaching out, sorry to see you are getting a message when logging into your Online Account to change the Email address, this is something we are aware of and are investigating however changing the username to a non VM email works. Just pop in your registered email address and your. Virgin Media account help and support. My 86 yr old mum has had an account with Virgin for like a decade or more. Mark all posts as new; Mark all posts as read; Float this Board for Current User; Subscribe; Bookmark this board; Subscribe to this board's RSS feed; Sort messages by topic start dateIn response to Steven_L. End of contract. You should be able to alter this by logging into My Virgin Media then click on Update Settings > Account Details and scroll down to Telephone security details and edit the memorable word field Asking for personal details. Virgin Media), the blame is quickly heaped on the IS. The passcode isn't the same as your account password, it's the memorable word from when your account was first set up. Sorry to hear you've not been able to find the telephone security details on your app. Yes it's OK to fill in the Memorable Word fields and create a memorable word from scratchWe would like to show you a description here but the site won’t allow us. QuickStart, set up and connections. VM have recently updated My Virgin Media and you should be able to update the account (memorable word) password by logging in there. The original poster was @onpiopah1 . Rossee. In my case, I initially saw an 'order' for 'broadband and phone' appeared in 'My Virgin Media' (which was the cancellation instruction) and this was later followed up by a letter in the post. e. • View, manage and even order WiFi Pods*. I have seen that it is possible to change the memorable word via the forum. Whether you’ve already decided to cancel and want to know how to do it, you’re cancelling because you’re moving and our services aren’t available at your new address, or you’ve already booked your cancellation and need the next steps, here’s everything you need to know. Hi @cyrix . Stream from Virgin Media. VM don't make unsolicited tech support calls out of the blue offering to fix faults/problems. Hey there Human_Duracell, thank you for reaching out and I am so sorry to hear this. on 16-09-2023 12:58. No problem. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for. I've tried at least 40 different passwords and combinations but keep getting the message I cannot use this password please try another. Phone scam very worried. Broadband,TV & Phone. When logged in click on Account Settings > Account Details > scroll down to Telephone Security Details (memorable word) > and then click on Edit. Our team on 150 or 0345 454 1111 would be able to send a password reminder letter out if you have. If you're looking to change your package you can call on 0345 454 1111 / 150 or via SMS 0753 305 1809 and WhatsApp on 07305 327 112 our team will be more than happy to perform a package review for you. Username. I don't work for Virgin Media. Virgin Mobile. I got round this by changing an I in my word to a 1 but really, no wonder so many people have problems remembering their memorable word. on 08-03-2023 11:29. Follow the options and you can speak to a real person on the chat. I don't work for Virgin Media. 1. Marketing preferences . Turn on suggestions. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. My Virgin Media App. and offer to send an (imaginary) engineer. So I am really hoping someone can help me, I've been trying since December 2022 to try and create an account as I'm new to virgin media. When logged in click on Account Settings > Account Details > scroll down to Telephone Security Details (memorable word) > and then click on EditHi MV20, thanks for coming back to me, I am sorry to hear that there is an issues with the online account and will send you a PM so that this can be investigated further. Refer a friend . I can't get past the security part of the call without it and the live chat element with someone via the website where i could have brought this up no longer appears to be there, and does not appear to be available via the app. I have been with Virgin for over 25 years and find this very frustrating!!! Please advise how I can have this reset or get a reminder. There has been much talk of improved anti-scam-call measures when telephony is switched to VOIP post 2025. This is my first post. Log in and click on Account Settings > Account Details > scroll down to Telephone security details > click on Edit to the right of Memorable Word. Manage Your Account. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Virgin Media;. Click Mark as Helpful Answer and solved, or use Kudos to say thanks. My Virgin Media App. I can't get past the security part of the call without it and the live chat element with someone via the website where i could have brought this up no longer appears to be there, and does not appear to be available via the app either. An outside possibility may be to do with the VM phone switchover programme. Our memorable word is either so memorable that we forgot it or we have never set it. - I need to discuss that their WiFi service has not worked for over two years - and their Virgin box is over 20 years old and needs updating. Find your password. --. Failure to have this, will see your email address closed down generally within 90 days of deactivation, but this can sometimes take a little longer. Wed 8th Mar 2023. Can anyone help? Thanks Jean Memorable word. Step 2 – from your homepage, go to the drop-down menu under your name (1) and select ‘My details’. We would like to show you a description here but the site won’t allow us. The UK’s most popular channels, Catch Up services and built-in apps, in one place. I will pop this over to the purple envelope on the top right of this page now. But the brainchild of producer Stephen Lambert ( Wife Swap, Undercover Boss , Secret Millionaire) has enjoyed astronomical results in terms of ratings from the word go. I reset it recently but haven’t made a note of it anywhere & can’t remember it again & had trouble last - 5278500Hi VM have recently updated My Virgin Media and you should be able to update it by logging in there. Said they were running a special retention promotion offering 30% discount. An hour of my life and nothing to show. 3) Also update your 'memorable word and memorable question' information for your email. Networking and WiFi. Some things you can do are: View your current and previous bills. any help appreciated, bo. Hi, I have Broadband which is now out of contract and I would like to now how to add a tv package to it before I renew, I have tired the on-line Bot thing, what a waste of time that was, Online I can only upgrade my BB and not add to it, phoned 3-4 different. Virgin Mobile. 5. When logged in click on Account Settings > Account Details > scroll down to Telephone Security Details (memorable word) > and then click on Edit. If you're struggling to get through or are tired of waiting in the queue - you can try Virgin Media's cancellation and retentions department directly on… 020 3743 6947 or. When I tried to reset, it gives me no clue what my memorable data question is and I can't remember what I input 8 years ago, could be anything. Here to help 🙂. QuickStart, set up and connections. Unfortunately we havent received a reminder a few weeks later. When logged in click on Account Settings > Account Details > scroll down to Telephone Security Details (memorable word) > and then click on Edit. Easy passwords can be easily compromised by hackers online. jonsie. That address is in section N of the Virgin Media Terms and Conditions, but if I could flag to the forum team, somebody in the wax crayon team has edited the cancellation page, so it still says customers can cancel by post, but it now shows no address. No problem. Browse Virgin Media Virgin Media. After leaving school at 16-years-old Richard Branson would start Student magazine, a publication dedicated to covering everything from pop culture to the Vietnam war. . Welcome back to the community forums. Okay just changed my not so memorable word. You can reset your memorable word by logging into your My Virgin Media account, Click on Account Settings, Account. Security matters. We can see you have spoken to the team as well in regards to this, if you are the. SpeedI have had virgin WiFi for nearly a month not been able to use it cuz it keeps saying not set up properly but I can't speak to anyone cuz I - 5304477. I have tried calling to speak with someone and have been told on three separate occasions it would be dealt. I was recently scammed for information from someone purporting to be from Virgin who then ordered an I Phone 13 Pro. 4. Apologies for the issues that you are having with your online account. Networking and WiFi. QuickStart, set up and connections. said it had to be done on line, Logged into my Virgin Media via laptop, accepts my login then just stalls on the infinity loop, will not let me go any further. 1. 5. Just fill in your username below to choose a new password. Memorable Word- Virgin Media Community - 5142460 where similar details were requested. Unfortunately this meant that our landline. It appears the memorable word must be set using the online Virgin website rather than through the Virgin mobile app. Back in 2013 it would’ve been hard to predict the success of a show about people watching telly in their living rooms. This word is used to verify your identity. A member of the Forum Team may be able to help,. We would like to show you a description here but the site won’t allow us. If you have not received your gift after 14 days of being dispatched, text us for free on 0753 305 1809 and one of our team will be happy to help. You might also be able set up the direct. me how to rectify this please . We would like to show you a description here but the site won’t allow us. The quickest contact method is by calling. It is a specific memorable word you should have given VM when you initially signed up. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. However the criteria needed a number? How can a memorable word need a number to be included within it. VM have recently updated My Virgin Media and you should be able to update it by logging in there. We would like to show you a description here but the site won’t allow us. My Virgin Media. When you enter the login screen, the hint for your Memorable Word will be displayed and if you enter the Memorable Word wrong 8 times. I need to reset my memorable word as I have forgotten it, and I can't get through to anyone about the issues with my account. ago AltFash Q: I can't reset my VM Security/Memorable answer. 1 ACCEPTED SOLUTION. Hi , Thank you for keeping us updated on this issue. UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. Hi @LT2023. Liam Smith and Chris Eubank Jr are finally about to take to the ring once again for their hotly anticipated 12-round middleweight rematch on Saturday 2 September. Hi @Mearns7. When logged in click on Account Settings > Account Details > scroll down to Telephone Security Details (memorable word) > and then click on Edit. But the brainchild of producer Stephen Lambert (Wife Swap, Undercover Boss, Secret Millionaire) has enjoyed astronomical results in terms of ratings from the word go. Tech Chatter. Regards,Here you’ll find all the help you need for Virgin Media related problems and issues. Sign in here My Virgin Media | Virgin Media using the account holder's authentication credentials and then select Account settings > Account details > Edit (located adjacent to Memorable word toward foot of page under Telephone security details section) as highlighted below:. It is usually something along the lines of mothers maiden name, place of birth, name of first school, favourite song or band, favourite food or name. When logged in click on Account Settings > Account Details > scroll down to Telephone Security Details (memorable word) > and then click on Edit. If you have both 2. When calling if you don't enter any password details an agent should pick the phone up and be able to ask other questions to validate you as the account holder. 🙂. Virgin Mobile. Virgin Media Mail. An example of a valid memorable word is shown below:-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Or stream, control and manage. Memorable word of between 8-10 characters and must not contain: uppercase characters, special characters, i. Here you’ll find all the help you need for Virgin Media related problems and issues. You'll be asked to set a reminder that our team will be able to read out to. Virgin. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. How to change or. Re: memorable word. When logged in click on Account Settings > Account Details > scroll down to Telephone Security Details (memorable word) > and then click on Edit. Speed, You must sign in with the Primary / Account Holder's authentication credentials for the Telephone security details section to be visible. VIRGIN MEDIA has warned that scammers could be impersonating staff to tease important personal information out of customers. Networking and WiFi. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. Solved: I need to change my memorable word, looking at community I can do this via a DM. Home Phone. Thanks - 5157104 The memorable word can only contain lowercase and numerical characters; Apple67? does not meet that criteria — do not use that memorable word in any other form now that it has been disclosed on a public forum. The song was written and composed by Tom Kelly and Billy Steinberg, and it was released as the album's lead single on October 31, 1984. We would like to show you a description here but the site won’t allow us. Hi @johnstars. You can reset your memorable word by logging into your My Virgin Media account, Click on Account Settings, Account Details, then scroll down to Telephone Security Details (memorable word), and click on Edit. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsWe would like to show you a description here but the site won’t allow us. on 03-09-2022 21:37. Pays by direct debit. I called virgin for support, and was asked for my memorable word. If it's relating a mobile account, the number is 07533016422. 0800 numbers. I'm a new customer, signed up at the start of the month but get turned up at the start of next month. Browse Virgin Media Virgin Media Community. I keep getting the attached message. She is effectively disabled and housebound and the phone is her only real connection with the outside world. This means I can't find my memorable word to - 5400655. 1 ACCEPTED SOLUTION.